Learning to Say “NO” To Solve a Problem

Have you ever tried to accomplish a task that seemed to be problematic from the start? In my business that task was errand running. Unless I know the client, I can’t seem to finish a request without major problems arising, despite the fact that I’ve done my research and asked as many questions as I could prior to beginning.

It was after my last errand running task that I realized I was wasting a tremendous amount of my time and I needed to stop providing this service. The errand I had said yes to seemed simple enough, but ended up taking 2 days and never did get finished due to a whole host of unexpected complications. I had given the client a 4 hour quote, so I lost a fair amount of money on this unfinished task. I could have sat around and chastised myself for not accomplishing the errand for this new client and concentrating on how much time and money I wasted, but instead I realized something far more important and positive than beating myself up; I hate running errands. Worse than that; when calculating time spent to the money I earned, I was losing money each time!

What? Give up? Should I give up? Should I say no to errand running requests in the future? Was I being lazy, unhelpful, selfish, or a bad business owner? No! I was finally accepting the conclusion that I can’t be great at everything. I realized that not being great at everything was more than okay, it was normal. What wasn’t okay was continuing to say yes to requests I didn’t enjoy doing and I didn’t find rewarding. I can help people manage their time and I can help people get their homes and offices organized because I see the value in my time and theirs when I help them this way. I see no value when I’m trying to locate a red hot chili pepper or various parts to a wardrobe at Ikea.

I also realized I was wasting a tremendous amount of time and energy on a task I disliked, yet continued to say yes to similar requests. How many times have you continuously pushed yourself to be good at something you’re not? How much money have you spent trying to, “do it yourself” when you should have been hiring an expert? How much time have you wasted saying “yes” to something that is not within your area of expertise? How much money have you wasted by continuously saying “yes”?

When you have a task to perform always ask yourself, “do I like doing this,” “is it cost effective for me to perform this task” and “will it take less time to hire a professional”? If the answer is “yes” to all, then by all means go ahead and do that task! However, if you say no to 2 or more of those questions, then it’s time to outsource or say no.

If you have a task to perform at work, ask yourself if it’s worth it to continue doing that task. Is there someone else who can perform this task better than you? At a lower cost than your time is worth? Is this something you offer that perhaps you should walk away from?

Sometimes the best way to save time and money is to accept that you cannot do everything and you cannot do everything well. Then walk away and walk towards those things you do excel at, that you make money at and you enjoy doing. Sometimes saying “no” is the best time saver of all.

Although saying “no” is one of the things I teach in my time management seminar and tele-seminar’s, learning to use it effectively and often and with meaning is really difficult. I strive each day to use the powerful word “no” when I know it’s in my best interest, but that never means it’s easy to do. Practice makes it easier as does the feeling of empowerment I feel after I’ve said it.

The trick to saying no is figuring out what you want to do. Once you’ve figured that out, saying “yes” to what you want and “no” to what you don’t want it becomes much easier. I will be writing more on the subject of saying no to save time in the future since it’s a huge subject and there are many ways to use “no” effectively to get what you want, what you need and lower stress levels.

If you want to start making positive changes in your life to become more organized and in control of your time, join in on my monthly tele-seminar or contact me at: 646-831-9625 or info@gothamconcierge.com to learn about my in-person sessions or private phone consultations. Please visit my website at: http://www.gothamconcierge.com to learn more about how Gotham Concierge can help organize your time, space and life. Best of luck!